17 June 2003
Most of this Sandy McLendon piece at FlatRateTech deals with perceived weakness in Ford's customer service, but the penultimate paragraph extends way beyond Detroit:
There's a funny thing going on in Corporate America these days companies speak of "profits", instead of what they used to, "earnings". Well, I have to admit there's a certain amount of weird honesty in that. Many companies are profiting from poor product and poor treatment of consumers but they haven't earned anything.