17 November 2003
Dear Mr. Bezos
A couple of years ago, I bought a gift certificate from Amazon.com which somehow disappeared into the bit bucket; it took about a dozen emails to get the matter straightened out. This is, I am assured, not a common occurrence, but if it happens at all, it's too common to suit me.
So I'm wondering: Is it just me? Does anyone else ever have problems with these things? I've had no difficulties with third-party addresses or with Wish List items.