23 December 2004
Failure to communicate
A fairly large area of town has no cable access today, owing to the failure, if not utter destruction, of some unspecified component; yours truly is among the irritated customers.
The Mrs Grace L. Ferguson Cable TV and Storm Door Company, of course, doesn't make this sort of information available to just anyone. (God forbid they should put word of a partial system outage up on their Web site, where at least those of us who have some form of alternate Net access might see it; why, someone might think badly of them.) No, you must negotiate the twists and turns of their phone system, cough up four-ninths of your Social Security number is this not illegal or anything? and hope you got to the right place, because none of the proffered options actually describe your problem.
Maybe I'll send them a note about this, after I tear them a new one for their spam-handling, which amounts to "Here you go, happy eating"; these people are loath to block an email even if it contains the words DANGER: WORM in caps in the subject line and has twelve different starving piglets as attachments.
(Update, 5:30 pm: They have no idea when things will be repaired.)