7 January 2005
A few more rings
I have never quite understood Saturn; as an experiment with Really Good Customer Service, it has to be considered a success Saturn customer loyalty is right up there with the high-priced brands, maybe higher but the cars have been, you should pardon the expression, rather pedestrian.
What to do? If your answer is this:
I, for one, would first get down on my knees and thank the Maker for the finest retail network in the industry. Then, I would set to work replenishing the product portfolio.
Then you're on the same page as General Motors Vice-Chairman for Product Development Bob Lutz.
Which would be this page here.