The Finch Formerly Known As Gold

7 January 2005

A few more rings

I have never quite understood Saturn; as an experiment with Really Good Customer Service, it has to be considered a success — Saturn customer loyalty is right up there with the high-priced brands, maybe higher — but the cars have been, you should pardon the expression, rather pedestrian.

What to do? If your answer is this:

I, for one, would first get down on my knees and thank the Maker for the finest retail network in the industry. Then, I would set to work replenishing the product portfolio.

Then you're on the same page as General Motors Vice-Chairman for Product Development Bob Lutz.

Which would be this page here.

Posted at 1:02 PM to Driver's Seat


As a low-rung GM employee, I'd love to comment, but don't feel as empowered as Lutz to voice my sincere opinion about GM's Saturn experiment. Let's just say that the productive contribution to GM of Lutz blogging and the Saturn division probably have a lot in common.

Posted by: GM Anon at 10:29 PM on 7 January 2005

Is that like "They dumped Oldsmobile for this?"

Posted by: CGHill at 8:11 AM on 8 January 2005