11 February 2005
Mergers in the credit-card industry have left the top ten issuers with 84 percent of the market.
I don't know whether this necessarily spells a deterioration in service: I currently have accounts with three of the top ten, and have no particular problems. One characteristic I value highly is the willingness to listen to whatever bee I may have in my bonnet that day and yet not blow me off; each of my favored issuers has been tested by me and found to be at least somewhat amenable to persuasion.
Unlike number three on the list, with whom I have no experience, and who, says Erica, deserves a hearty round of Number Two.Posted at 7:34 AM to Common Cents