The Finch Formerly Known As Gold

11 October 2005

New shoes for Sandy

Sandy, you may remember, is my most faithful companion, my modest little Mazda sedan, and today she was fitted with a whole new quartet of tires.

I have yet to explore the outer limits of their performance — it's seldom wise to do so on fresh rubber anyway — but the Dunlops seem to have plenty of stick, and while I didn't install a soundmeter in the car, I'd guesstimate they're about 1.5 to 2 dB quieter than the OEM Bridgestones, which at 65 mph is quite noticeable.

And three cheers for A to Z Tire at 10th and May, who installed these donuts this morning in about 45 minutes, and who apparently didn't have to rush to do it: their service envelope (free rotation every 7500 miles) contains a couple of cryptic notations which turned out to be the factory-recommended figures for air pressure (32 psi) and lug-nut torque (85 lb/ft). (And no, they didn't use an air wrench; I watched.) The Tire Rack has a feedback system to rate its installers; these guys were already at the top of the heap, but one more round of praise won't hurt.

Oh, and incidentally, my projection of $100 in installation cost was way high; including the state waste-disposal fee, the tab came to $72.50, bringing the total for all this stuff to just under $340. Not bad, and I shouldn't have to do this again for at least four years.

Posted at 5:43 PM to General Disinterest

My observation is that the absolute pinnacle of customer service will be found in a tire or lube outlet. Those folks seem to have actually read (and understand) the Cluetrain Manifesto.

I almost look forward to my every-3,000-mile visits to the local AvisLube. (Now, if they'd only install wi-fi instead of making me connect via ethernet...)

Posted by: Eric at 5:57 PM on 13 October 2005