26 October 2005
Comparison shopping? Not always possible, as Doc Searls finds out the hard way:
[I]f you go to book with any car rental agency from the United [Air Lines] site, you can't open multiple sessions with multiple agencies to compare deals. United won't let you do that. If you start your booking process with one, you can't open another without losing your session with the first. In other words, they replicate the airport experience online.
I don't know which is worse: the chance that this was done accidentally, or the chance that it was done deliberately.Posted at 1:41 AM to PEBKAC