The Finch Formerly Known As Gold

7 February 2006

Here we go loop de loop

Usually I keep my wireless phone shut off at work, not so much to avoid the interruptions — I get relatively few calls — but because reception at that location is somewhere between suboptimal and nonexistent. Once I leave the building, I crank it back up.

And the little blip came on to tell me I had a voice message. Okay, fine, I've had these before; I dialed the usual shortcut and was connected to a tutorial on how to set up voicemail.

They've been threatening to revamp the voicemail system, I remembered: maybe they finally broke down and did it. I set the phone down and drove home.

Back at Surlywood, I fired up the browser and jumped onto their Web site, and sure enough, there were a couple of lines on the tech-support page which suggested voicemail changes. I hit the pertinent one, and was rewarded with a lovely semi-transparent screen overlay which asked me which of the 70 or 80 phones they support I actually use. I made the selection and was sent back to the tech-support page, where there were a couple of lines which suggested voicemail changes. I hit the pertinent one, and was rewarded with a lovely semi-transparent screen overlay which asked me which of the 70 or 80 phones they support I actually use. I made the selection and was sent back to the tech-support page, where there were a couple of lines which suggested voicemail changes.

You can see where this is going, and the answer is clearly Nowhere. I exited the Web site and forced myself to endure the tutorial, which, however annoying, actually got me to my voicemail.

Perhaps this is what one should expect when a firm from the Seattle area is acquired by the Germans: lackadaisical yet somehow militant.

Posted at 7:24 AM to PEBKAC


What again does PEBKAC stand for?

Posted by: McGehee at 2:24 PM on 8 February 2006