7 June 2006
Mere death is no impediment
There is customer retention, and there is well, this:
Her father passed away recently, and she had to cancel or close all of his various accounts. When she called to cancel his AOL account, they asked her why she was cancelling the account. “It was my father’s account, and he died.” “Is that the only reason?” was their reply. She was dumbfounded. They did cancel the account, incidentally.
Occasionally dead people (their estates, anyway) are taxed; in some parts of the country, dead people vote; there's no obvious reason why dead people couldn't use AOL. Besides, they never call for tech support.Posted at 6:15 PM to Dyssynergy