In lieu of actual technical support

You know, something like this could make a body question the value of those “service plans”:

They futz around with it, determine that it works with a direct connection to the router (which I knew) and that they couldn’t get it to work with the wireless (hence the REASON IT IS THERE) and said they couldn’t do anything but that for $130 they could do a system restore.

Now we wouldn’t put up with this from a car dealership. “We can’t fix it, but we can install a new engine for $7500.” But we’ll endure all manner of crap from someone who claims to be able to fix computers, especially if we’ve already paid him $200 for a service plan.

It’s a good racket, if you can get in on it. You bank on people not knowing what to do with computers.

Still, as anyone who’s ever been paid to fix these contraptions can tell you, the most serious system damage is caused, not by your everyday users who don’t know much about how they work, but by the people who think they know more than they actually do. Those folks need to be made to fork out $130 or so now and again, just to give them a sense of humility.

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