Geographically incomprehensible

I am not fond of tech support via chat, which seems unbelievably slow at times, but at least it’s generally in something recognizable as English, and it’s usually possible to keep a transcript for future reference.

Besides, the alternative usually works out to being something like this:

I broke down and called my cable company’s technical support somewhere in New Delhi and as soon as “John” picked up I cried a little inside because I could barely understand him. Seriously, it was that bad. I kept saying “WHAT?” then “YES” loudly because I could only understand like every fifth word and when I can’t understand someone I usually just agree with them like an idiot. So, either someone is coming to replace my modem later today, or I accepted a proposal and I need to fly out this afternoon to India. I’m not sure.

Then again, the next-to-last time I called tech support for an office product, I wound up connected to a cheerful Scottish lass. I was sufficiently giddy to contemplate a proposal of my own, but managed to recover in time to avoid embarrassment.





2 comments

  1. McGehee »

    6 April 2011 · 7:26 pm

    I prefer to use my cable provider’s online chat vs. voice calling, but unfortunately it doesn’t work on my smartphone.

    Jeez. Nobody told me I’d have to use this thing to talk to people.

  2. Laura »

    7 April 2011 · 11:24 am

    Oh, I’ve talked to some Scots before and had a very hard time understanding them too! But I would rather fly to Scotland then India. Better for the complexion.

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