OG&E fail

I have come to grips with the reality of power outages: they happen, and they’ll continue to happen, so long as we have the twofold problem of (1) overhead wires and (2) insane weather. I’m not saying I’m okay with that, but I have learned to live with it.

However.

Your automated outage-reporting system is deeply flawed, and no flaw is deeper than the one that’s kicking in when the automated voice says that there are several accounts associated with that number. No, there aren’t. This one account, this one number, for ten years. “Or the OG&E account number”? Yeah, right. It’s four in the morning and I’m sitting in the dark and you want me to find last month’s bill? This is stupidity on a governmental scale.

You want to know why I refuse to sign up for that “Smart Hours” crap? Because I figure if you don’t even know where the hell I live, I have no reason to trust the meter readings during those deadly 46-cent-per-kWh hours. For all I know, they could have been run up by someone who lived there 11 years ago — couldn’t they?

If you can’t do better than this, you don’t have any right to collect a franchise fee. Which, incidentally, is voted on now and again.







3 comments

  1. fillyjonk »

    23 April 2013 · 2:02 pm

    Interesting – of all the utilities I deal with, I would say OG and E is by far the least screwed up.

    A T and T wins “most screwed up” pretty handily.

  2. Quote of the Day: Intergalactically Dumb Department* | BabyTrollBlog »

    24 April 2013 · 5:15 am

    […] –C.G. Hill […]

  3. ms7168 »

    26 April 2013 · 10:47 am

    When you call OG&E you are asked whether your problem is an outage and if the answer is YES you are directed to their *&%^(^ automated system! If you are talking to a person employed by OG&E and you mention that “oh yeah and my power is out” all they can do is transfer you to the *&^($&% automated system! If that doesn’t win the award for pretty darned screwed up I don’t know what does.

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