Somebody was complaining the other day about getting E-mail from utilities saying their bill was due, but they did not tell them him the amount. I thought it was Dustbury, but I couldn’t find the post, so maybe it was someone else. I get notices from Blue Cross all the time telling me that there is a new message for me on their website. That’s all the notice says, and if I go to the website, all that message says is that they paid some medical bill, or didn’t, and I have to go to another page to see how much they paid or didn’t. At least I recall that’s how it works. I don’t even bother any more since if I owe one of these guys some money, they can be counted on to send me a bill on paper. Likewise American Express sends me a note every month telling me that I have a new bill, but I have to go to some other site and download the PDF file to see what’s on it. If this is what the paperless solution looks like, it sucks. I am going to stick to paper as much as I can.
Actually, I think this is what he remembered:
Okay, I took your damned “paperless billing.”Would it be too much to tell me in the monthly email how much the bill might actually be?
— Charles G Hill (@dustbury) April 18, 2013
In other news, someone is actually reading my tweets.
AT&T, of all corporate pseudo-people, actually includes the amount in their email notices, for which I thank them.