Strike up the bandwidth

It is a truth universally acknowledged, that a cable customer in possession of a good connection, must eventually be in want of technical support, and we all know how that works out:

So after spending yesterday and today dancing around the technical maypole, I finally gave in and called Comcast tech support.

I was informed there would be an hour and a half wait, and would I like to have a call-back while “reserving my place in line.”

I opted for that, given that I’d rather rub my eyeballs with pepper-soaked sandpaper than sit with a phone plugged into my ear for 90 minutes, listening to whatever godawful elevator music they’re trying to rot their customers’ brains with.

The only thing remotely amusing about these incidents is the bland assurance at the beginning of the call to the effect that many solutions to common problems may be found on their Web site, to which the proper answer is usually “If I could get to your Web site, I wouldn’t be calling you, dumbass.”





2 comments

  1. fillyjonk »

    4 November 2013 · 7:07 am

    That’s kind of like the time the phones on campus went out, and after they mostly were restored, an e-mail went around asking us to call the main number if our phone was still not working.

    Or like, “Raise your hand if you’re absent.”

  2. McGehee »

    4 November 2013 · 8:23 am

    “Keyboard not found. Press any key to continue.”

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