You’d think that in this putative era of Medical Marvels we could do better than this:
Got a letter from Walgreens, a form letter out of a computer, but an actual printed-on-paper, delivered-by-snail-mail letter the other day. It’s telling me that one of my prescriptions has expired, and the doctor hasn’t stepped up and authorized any more. All this requesting and authorizing is done with fax machines, so if the doc is going to authorize more drugs for me, he’s going to need the fax number. Well, where is it? It’s not in the letter, it’s not on their website, so I call, fight with the robo-cop answering machine, wade through an armload of protocol with the operator and finally get the fax number. Call the doctor’s office and they tell me they don’t need the fax number, all this prescription s*** is handled electronically now.
I am particularly concerned because I’m at a place about one step in back of this: everything going in and coming out on my behalf is fax, even if it’s that weird-looking electronic fax that’s sent as TIFF files or something, and I have about ten prescriptions to deal with every month.