Escargot handling

Woot is now shipping low-cost and/or low-mass items via SmartPost, a venture in which FedEx does the front-end work and then hands your parcel off to the Postal Service. How it’s supposed to work, according to FedEx:

FedEx SmartPost offers you an efficient, value-oriented, and timely way to ship high volumes of low-weight packages to residential customers. We pick up, sort, line haul, track and deliver your packages to the post offices closest to your customers. The USPS makes the final delivery to the residence. As a result, you reduce transit time, minimize handling, and maximize postal discounts.

The T-shirt department is shipping everything SmartPost unless you ante up $5 for FedEx overnight. (If you don’t, you pay zilch for shipping.) And you can be sure that not everyone is happy about this. From the Woot message board:

Woot needs to make the SmartPost logo on the main product page link to either this blog or somewhere in the FAQ about how SmartPost will take longer than normal.

SmartPostBecause you’re never going to be able to tell from looking at the logo. (Disclosure: I have had no issues with SmartPost, though the sample size — two — is not statistically significant.)





1 comment

  1. Mister Snitch! »

    5 August 2007 · 3:10 am

    What wrong with logo? Bizarro FedEx slowest in universe, guarantee package lost or you pay even more! Me love it!

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