When help is no help

Roger Green, blocked from his own site:

[T]his will be my blog home until I get http://www.rogerogreen.com fixed, if I can. My provider says THEY can see my blog and people they know can, but I cannot, my friends cannot, in New Zealand to England to Canada.

The problem is, I am told, on my end. I’ve cleaned out cookies, cleaned out my cache, run a computer cleaning product, rebooted my computer (multiple times), rebooted my router (twice), and none of this has helped.

And I’m not enough of a techie to understand why it would anyway.

This is what was happening, as formatted for a phone:

rogerogreen.com after bad host configuration

How desperate was this man? He wrote me for help.

Then again, this was tech support’s response to him:

Its fixable its on your end, the site your being redirected too is a DNS switcher it uses your cookies to redirect you…

Download CCleaner check all the options but wipe free space and run it!

Once you run it once re-do it again one more time. Shut down and reboot your laptop or pc.

Then access your website./ blog

As you see by the screen caps rose and I can both see your blog.

If you look at the dns url its ww2.dns then your url something, once you hit that page it changes your cookies permission like hijacking your browser, so when you try and re-access your blog url it will always redirect you back to them

That’s why, once you clear your cookies you will be good. CCleaner will clear your cookies and history files…

Which doesn’t explain how it got to this condition in the first place. Best guess from this end: they screwed up the configuration at their end and failed to fix it in a timely manner.

Anyway, I flushed the local DNS cache, switched to Internet Explorer (!), dialed up the site, and waited for the new cookie to overwrite the old one. Success!

I duly passed this solution onward, and things have now returned to normal. But poor, unsuspecting bloggers should not be subjected to this sort of technical abuse.





2 comments

  1. Roger Green »

    23 November 2016 · 3:32 am

    Well, thank you, in any case, very much.

    SOMETHING happened between 6 and 6:30 a.m., even by their records.

    They told me THEY could access my site, which was of small comfort to me. I did all the steps they recommended – cleaning browser history and cache, using Ccleaner and rebooting both my computer and my modem MULTIPLE times. None of this was successful.

    I kept sending out FB messages, which seemed to annoy the wife of the host. Don’t know why since I didn’t mention the entity by name.

    Finally after 10:30 pm, I got a message from a friend that SHE could reach the page, but there was a strange message there:

    “As you can see I can access your website.
    Problem is users end. Browser hijacked

    Web host admin ; The url that your sending is hijacking users to the other website, send them the actual url as long as they haven accessd the other one yet, if they have they too will need to clear there cookies and history to fix it,”

    This notified me to try again, and I was in. By then it was 11 pm.

    Next night I get a message:

    I see you can access your blog?

    I changed your ip for your website as to force the refresh from that dns hijack and it forced your pc to reissue the cookie…aswell

    So

  2. CGHill »

    23 November 2016 · 10:50 pm

    I still think they messed it up and should have come clean with an explanation.

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