Most places, you have two service providers and no more, which leads to situations like this:
I told my internet/cable provider to stick it up their … on Friday. I’m sick of the constant outages and frequent price changes — like charging me at random for premium channels I never asked for and never wanted. I told them to shut it off. I called the other guys who will be here Monday. I have no illusions, the other guys will be just as bad. I will save about $50 bucks a month with the new customer discount. When the new guys raise their rates I will just go back to the current crappy provider at their lower introductory rates. Neither company understands the value of customer loyalty.
Nor will they ever. This is a world of quarterly reports, and the person who claims to see beyond a hundred days is derided for his folly.