I have grumbled at length about the dumber members of our customer base, who by the usual reckoning bring in 15 percent of the revenue and cause 85 percent of the extra work.
This ratio holds for pretty much any form of commerce, I suspect, but I have reason to believe that this particular goober fighting with Woot is also one of the goobers we must endure — the level of doofusness is that high:
Millard is mad at deal-a-day site Woot because he bought a black iPod from them and it came with white headphones. He demands black headphones.
Millard does not care that Apple only makes white ones (unless you’re getting special U2 iPods, which this wasn’t). Now he wants Woot to pay for the black headphones he was “forced” to buy so they would match. It was very important to both him and his daughter, for whom the iPod was a birthday gift, that the headphones and iPod matched.
It evidently wasn’t very important to him to look at the farging picture on the page offering the iPod; had he clicked on the picture he would have seen exactly what phones were offered. This is a standard Woot procedure. But hey, that would have required effort (to learn how Woot works) and initiative (to go beyond “I Want”), neither of which is characteristic of these, um, characters.