The Finch Formerly Known As Gold

20 September 2006

Remind me to set up an autoresponder

Some people wind up in their dream jobs. I am not one of them. However, no matter how much I might be annoyed by what I have to do to earn my keep, and sometimes I wish they'd import a sackful of Iranian mullahs to work in there for a week — put the fear of God into them, it would — I am eternally grateful that I don't have to deal with jerks customer inquiries.

And maybe I can strike that <strike> tag:

it seems to me that the ability to be anonymous on the net has caused people to become much ruder. i work in customer service. most of my interaction is based via e-mail correspondence. people leave comments on our site when they like something, donít like something, or canít find something.

but instead of being specific about what they were doing or what they were trying to find, they say things like "you guys are idiots".

From there, it descends to "you suck," and farther.

what makes people think that this is okay? seriously? do they not think real people read these things? do they not care? how do they think this is going to help them get the answers they seek?

Mere answers won't give them the satisfaction they desire.

I didn't invent this technique, but I recommend it highly. Write back to the offender with the following piece of boilerplate:

Dear Sir or Madam:

I regret to inform you that you may have been a victim of identity theft. The following correspondence was received with your name attached:

[paste copy of offending email]

Identity theft is something we take very seriously today, and I wish you good luck in finding the dishonest, conniving asshole who sent that.

Sincerely, ...

Even if it doesn't work, you'll feel better.

Posted at 7:19 AM to Wastes of Oxygen


and if i weren't a public employee, i'd be tempted to use that technique. ; )

Posted by: becky at 8:41 PM on 20 September 2006