20 January 2008
Things I learned today (16)
Which, of course, is a euphemism for "link dump."
Posted at 11:34 AM to Blogorrhea
» Buses aren't cool from BatesLine
James Lileks asks a reasonable question: But what if we could move the same number of people for 25% of the cost? Would it be acceptable if the ride took 25% longer? I'm talking about buses. (Again.) Light rail is much nicer than buses, of course, and ......[read more]
For an IT-professionals the "staffem" blog looks discouragingly messy interface-wise. There are just too many damn buttons, pals! As to various 'social networking", "bloglines" and such headers - who the hell cares to see them?
Now, about the content of the linked post - it is snobbish and perverse.
Do these people realise they are working in CUSTOMER SERVICE? And as such, it's not the "customers are irresponsible, lazy and stupid". It's the IT support that think the Company they serve exist to provide their comfort.
Employers they serve are not in the office to constantly change passwords, etc. They are to do their jobs. And the less time they spend on technical necessities, the better for their concentration on their subject.
That's why, in fact, the companies hire IT Support people - to remove these irrelevant matters from employers who qualified to do the work the company exist for.
Computer is a tool, just like a washing machine. And IT guy is a glorified washing machine repairman. Nothing more.
Except for the minor matter that my washing machine has given me trouble-free service for four years and more it's running right now, as a matter of fact and it requires neither frequent updates nor antivirus applications, though I do spritz it with Lysol once in a while.
But that's not the user's fault, is it? Users are buying the product (computer network with applications relevant to their business) - and contract a maintenance worker to support it. They try to do their best in selecting the most trouble-free package available on the market.
If ALL products on the market are not running as smoothly as your washing machine - well, we'll make best out of not ideal situation: that's why we have a repairman to keep fixing it.
I could buy this, maybe, if it were safe to assume that everyone using the network had at least a baseline level of competence and the ability to learn from his mistakes. Until such time as it is safe to assume such, though, I will continue to grumble at (l)users, as loudly and as unapologetically as I possibly can.
Do washing machine manufacturers demand baseline level of competence and ability to learn from their mistakes from buyers of their equipment?
I don't think so: repairman's function is to repair. Even more: if his customers were as clever and as knowledgeable about washing machines, his job will be obsolete.
Also: users are called users for a reason. Their job is to do their work, unrelated to proper functioning of the computer network or even knowing how it is constructed. Theirs is a different occupation, many of them.
It would not cross my mind to demand from my client (financial company, or a judicial branch of local government, or an urban realty) basic understanding of the way I design their interiors. It is my obligation, though, to explain my reasons for this or that decision in layman terms, so as they understood. It is also my obligation to try to gather maximum information about Clients' operations, so as to provide them with design solution that makes for the most easy, comfortable and problem-free functioning of their departments.
See, I KNOW that I work in service industry.
BTW, your "grumbling" is a very common thing among IT people. I know, I've been married to a comp.programmer.
He and his work buddies were always sharing stories about stupidity of this or that user, and repetitive stupid things the stupid users stupidly did, even after explanation given by them (It-people). As I see it, the problem is that IT people consider themselves in "intelligent" profession. While in fact they are washing machine repairman, having self-destroying attitude problems against their customers.
The guy who works on my car, you may be absolutely sure, has his own tools and knows how to use them; he's not at the mercy of the Tool Person at the other end of the complex.
The only people from whom I expect nothing are politicians, and this expectation is based purely upon extensive observation. Everyone else needs to get his ass in gear and learn stuff, lest he be at the mercy of those so-called "intelligent" professions. Not only will they feel better, but they'll escape my wrath the very definition of a win-win situation.
No more Hydrox?! Whatever will become of all those poor droxen?
Yes, Sir. Will do, Sir. Already done, Sir.
I suspect the Droxen were set free and, given their high level of domesticity, were promptly devoured by feral creatures.
I'm just having a hard time wrapping my mind around the concept of "whale bacon."
Me too, fillyjonk, but pizza is pizza.
Thanks for the link, Dustbury!