The Finch Formerly Known As Gold

17 February 2008

The drug is in the mail

Last month I complained that CFI Care (not its real initials) was pushing one of my maintenance medications into a higher tier, effectively doubling my out-of-pocket expense for it even as it approaches the end of its patent and the retail price drops. (When I started taking this stuff, it was $105 or so for a 30-day supply, of which I paid $30; now it's $65 and I pay $60.)

Their mail-order pharmacy charges $150 for three months' worth, a marginal but measurable improvement over $180, so I had the doctor write up a 90-day order, which I sent to their minions along with their downloadable order form, which contains the following instruction:

Your medication will be delivered to you within 7 to 11 days after you mail your order.

Eleven days after mailing would have been yesterday.

Posted at 7:43 PM to Dyssynergy


I know exactly what you mean. I get irked with regularity over their crap. The order sits in "pending" status for days and days and if you call to complain all you are told is that you should allow 10 to 14 days for processing. But then curiously after you hang up about an hour later the status changes to "processed" and then they mail it. Our plan a couple of years ago was changed so that if it is something we are taking as a maintenance medication we =have= to mail it in. Used to be that either a 30 day supply at the drug store or a 90 day supply via mail was the same co-pay. Now the mail in co-pay is twice as much and the explanation is "you get three times the amount of product". Well duh! That is what made it a good deal!

Posted by: ms7168 at 7:19 AM on 18 February 2008

All I can say, Ch, this will seem like an adeal customer service when (if) your Democratic pals will have a chance to implement their socialist healthcare model.
I know, I have lived under their dream system for better part of my life.

Posted by: Tatyana at 8:20 AM on 18 February 2008

Naw. Under the socialist model, I will be forced to give up an expensive drug that works in favor of a cheap drug that doesn't.

Posted by: CGHill at 8:42 AM on 18 February 2008

Don't give them ideas!

Posted by: Tatyana at 9:08 AM on 18 February 2008

"Eleven days after mailing would have been yesterday."

And of course you won't be getting it today ("tomorrow") because it's President's Day-- no mail service!

Posted by: Old Grouch at 10:21 AM on 18 February 2008

Under the socialist model, I will be forced to give up an expensive drug that works in favor of a cheap drug that doesn't.

Actually, you'll have to wait six months to see the doctor that writes the prescription so he can renew you for three months.

Posted by: McGehee at 10:25 AM on 18 February 2008