It started some time around nine-thirty. The sysadmin hadn’t arrived yet, but the network guy was on it: nobody anywhere on our network had anything resembling Internet access. We’ve had some wonky hardware in the past, so he steeled himself to go rummaging around the switch panel, when a cry came down the line from the phone bank: no calls in or out. Since we’re a VoIP operation, the combination of the two problems meant only one of one thing: our Internet provider, the local cable company, had turned a deaf ear, or something, to us.
A cell call to the usual robot voice disclosed that yes, this is a problem in your area, and we expect it to be fixed by 11:45. It was not. The sysadmin, whose persistence exceeds mine by an order of magnitude, eventually made it past the usual choke points on the phone tree to an actual person, who said that about 400 customers were affected, and things should be back to normal by 1:00. “Well, it’s one o’clock somewhere,” I said.
Service was restored somewhere between five and six, long after most of us had bailed out for the day. I’m not particularly far behind on anything, but some of the other departments seem to be in deep kimchi, and El Jefe apparently had to endure a call (on his cell) from Camp Slobbovia asking what the fark was going on. I do not envy the man.