We are heavily reliant on systems that work not quite 100 percent of the time:
Our modern world runs on giant, soulless corporations that mostly work very well. They keep us supplied with food, water, power, transportation, entertainment and an endless variety of gadgets. A great many people have worked very hard to make these organizations productive and efficient. Problem is that in streamlining these operations they become more susceptible to grit in the gears. Their normal reaction is to just kick it out. That’s when your high-tech new ride breaks down, you find yourself stranded by the side of the road with a dead cell phone that wouldn’t work anyway because your account has been terminated for non-payment, because your credit card has been canceled because your number and 27 million others got stolen by the Romanian mafia who sold it to some grifters in Kansas City who tried to buy a boatload of Christmas presents over the internet.
And we will never, ever run short of grifters.
One corollary: inevitably, this sort of system-building leads to atrocities like the construction of voice-mail systems that can handle any conceivable inquiry except the one you’re trying to put in. Technology has only so much imagination.