Nobody sells software anymore. What is sold is “solutions,” amalgams of the stuff you wanted and the stuff they surrounded it with, neither of which works worth a damn after combining. A recent example:
[S]tuff needs to be simple and just work. Unfortunately, no one seems to be willing or able to design a system that works with default browser settings. In particular, everyone wants to design their software to require popups. I have no idea why. But time after time I put a system out for a subset of my employees to test and I immediately get 19 people calling me back saying that it does not work, they can’t get in, etc. The typical problem is that most of this software seems to require that the browser’s popup blocker be turned off. Why in the world would you design software for a feature that 99% of browsers today have turned off by default? And worse, that require users to change a setting that only exists deep in setup menus most users don’t even know exist. I am pretty capable and it took me some poking around to find the popup options in Chrome.
Not that you can complain about it, of course:
I had a long talk today with my onboarding company trying to explain why getting rid of an hour of HR time with their software at the cost of an extra hour of IT support time for each new employee trying to access the system does not save me any freaking money.
Went right over their heads, I’d wager.