I am not fond of tech support via chat, which seems unbelievably slow at times, but at least it’s generally in something recognizable as English, and it’s usually possible to keep a transcript for future reference.
I broke down and called my cable company’s technical support somewhere in New Delhi and as soon as “John” picked up I cried a little inside because I could barely understand him. Seriously, it was that bad. I kept saying “WHAT?” then “YES” loudly because I could only understand like every fifth word and when I can’t understand someone I usually just agree with them like an idiot. So, either someone is coming to replace my modem later today, or I accepted a proposal and I need to fly out this afternoon to India. I’m not sure.
Then again, the next-to-last time I called tech support for an office product, I wound up connected to a cheerful Scottish lass. I was sufficiently giddy to contemplate a proposal of my own, but managed to recover in time to avoid embarrassment.