“It was instructive,” says Fillyjonk, “to see people’s responses (and continuing responses) to the Blogger outage,” and adds, “[M]aybe I’d feel differently if it were part of my business.”
I admit to getting occasionally annoyed with people on my own host who complain about how much money they’re losing during a system outage: if this is your freaking livelihood, why are you entrusting it to a ten-buck-a-month shared server? So imagine my sympathy for someone who’s missing out on his AdSense revenues from a freebie. (Hint: it involves an extremely small violin.)
And there’s this:
[A]ll that aside, I was blown away by the DEMANDS — the “why won’t you TELL ME what is wrong and when you’re going to fix it?!?!?!” Many, many messages to that regard. Also many messages on how terrible blogger was for this downtime. (Uh, yeah. Do they use Twitter? That service is lousy with downtime, it seems.)
And I find myself puzzled by that — after all, Blogger had posted some information (maybe not as much as I’d have liked, but whatever) and they had an announcement saying essentially, “We know there is a problem, we are working on it.” It was almost as if the individuals writing the posts were personally offended that Blogger was down, and it was as if they felt it had been done specifically to inconvenience them.
Some of them, I’d wager, were personally offended: when your self and your universe share exactly the same center, that’s the inevitable result.
I’ve had this particular hosting account for nearly ten years. Only twice have I had to take extraordinary measures to keep going: September ’06, when I had to restart the database due to server problems — though all the posts were saved as static pages, therefore none were lost — and September ’08, when my previous platform became slow and unreliable, at which time I moved two years’ worth of posts to WordPress and continued from that point. (The non-blog stuff, of course, has never been affected by database issues.) I may have uttered an occasional imprecation in the general direction of technical support, but I don’t remember being affected by the usual Charlie Brownian motion: “Why’s everybody always picking on me?”
While I do possess a smattering (albeit nowhere as much as I’d like, or as much as I might need) of technical smarts, I suspect that tech credentials under such circumstances matter less than simply keeping one’s head.