10 December 2004
Grievings and salutations
TXU, of course, has no idea how this happened, although the incident does recall one of our Stateside legends:
Years ago, the story goes, when people still traveled in Pullman sleeping cars, a passenger found a bedbug in his berth. He immediately wrote a letter to George M. Pullman, president of the Pullman's Palace Car Company, informing him of this unhappy fact, and in reply he received a very apologetic letter from Pullman himself.
The company had never heard of such a thing, Pullman wrote, and as a result of the passenger's experience, all of the sleeping cars were being pulled off the line and fumigated. The Pullman's Palace Car Company was committed to providing its customers with the highest level of service, Pullman went on, and it would spare no expense in meeting that goal. Thank you for writing, he said, and if you ever have a similar problem or any problem do not hesitate to write again.
Enclosed with this letter, by accident, was the passenger's original letter to Pullman, across the bottom of which the president had written, "Send this S.O.B. the bedbug letter."