To a certain cell-phone company

No, really, I don’t mind charging the wireless bill each month to Visa. It’s usually about the same amount, it’s always the same day of the month, so it’s not like I’m suddenly going to be shocked out of my shorts when the bill arrives. (Shorts may vary in shock capacity. See dealer for details.)

But if I go to your little Web site to punch in these changes, the database, which seems to be accessed by a combination of Ajax calls and wishful thinking, goes away at the precise point where I’d be expecting to enter a sixteen-digit number and an expiration date. This is, shall we say, suboptimal.

So once again, I dial up the phone and converse, so to speak, with the disembodied voice. At least she knows where to find the appropriate data. It occurs to me that you might want to reprogram her slightly, give her more of a Catherine Zeta-Jones kind of sound. It worked for you before, didn’t it?

1 comment

  1. Basil »

    5 March 2010 · 7:52 pm

    Sounds like their Website has the same issues as my unnamed (“Can you hear me now?”) wireless provider.

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