Point missed by this much

Duplication of services you already have? “Don’t need ’em, thank you very much.” Sometimes this works. As LeeAnn can tell you, though, sometimes it doesn’t:

Every week, they call. Every week, when I bother to answer, I tell them I’m not interested, back off, leave me alone, take me off the list … over and over and over. Since the calls show up on ID as “unknown caller” (yes, sometimes I’m stupid enough to answer such things … WHY DO WE DRILL?)… well, you never know, right?

So yesterday I got good and pissed. Way way pissed. And I wrote a pissy email to the corporate offices of Bigstate, promising to cancel our policies, badmouth them to all our friends, all the usual threats to the real thing that matters to them … money … if they ever ever call me again.

This got the desired response, sort of:

“We have completed our investigation regarding your concern and would like to provide you a summary. Please allow me to sincerely apologize for any inconvenience you may have experienced. Per your request I have responded to your request and put your name and the address you’ve provided us on the Bigstate Do Not Call List. Please note that Bigstate’s Do Not Call List is limited to marketing and sales solicitations. This may take up to 30 days for processing.”

And now the punchline:

“In an effort to continue to improve our processes you may receive a survey call asking you about how well I handled your concern.”

Okay, what’s the over-under on the number of days before the “survey call” comes in? Because you know the earliest the Do Not Call entry can be made is late on Day 29.


  1. LeeAnn »

    2 July 2010 · 2:12 pm

    I’m still waiting for my survey call. They might not enjoy it as much as I will, though.

  2. fillyjonk »

    2 July 2010 · 2:45 pm

    Heh. A while back I was getting constant calls from A T and T, which, because they bought out SBC (my home phone provider) were technically legal for them to do to me. Seriously, I was fielding two and three calls a week, in the evenings. It was annoying.

    I even wound up being rude (well, as rude as I am capable of being to another human) to the callers, but they did not stop.

    Finally, in frustration, I called their help-line. Got an automated voice. It asked me my problem. In frustration, I declared, “Telemarketers suck!”

    It responded: “It sounds to me like you’re having a problem with unwanted sales calls.”

    I answered “yes!” because I figured it might not understand “No ****, Sherlock.”

    I was transferred – mirabile dictu to a human. He took my name and number and told me he’d notify the department that was in charge of such matters, but that it might take a while (Apparently so, because I believe all those callers are in India.)

    It didn’t take very long but (keeping fingers crossed here), I haven’t received a sales call from A T and T since then.

    (The “security company” wanting me to take a “survey” – which I am sure will end in a sales pitch – they continue to call however.)

  3. ak4mc »

    3 July 2010 · 9:21 am

    Vonage (my “landline” provider) never calls me.

  4. Rightwing Links (July 3, 2010) »

    3 July 2010 · 9:47 pm

    […] Point missed by this much […]

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