Each month I had to take additional steps to confirm my identity. A process that included:
- An attempt to log in.
- A request for a “one-time” security code.
- Checking my e-mail.
- Obtaining my code.
- A second attempt to log in with the security code.
- Finally, logging in.
- Changing my password.
At one point, he said something not particularly unprintable, and decided to use that something for his new password. For some mysterious reason, this did not improve the operation of the user interface.
Although I suspect the bank would never have noticed it had he rendered it in 1337-speak: “PhU(|<(|-|4$3666."