Clicking on “LOG IN” on your start page really ought to take me to, you know, a login window or summat, instead of doing nothing at all, leaving me to flounder cluelessly until I find a page with specific logins for each and every kind of service and package you offer (Wireless. Home Phone. DSL. TV. Home phone and Internet. Wireless and cable but not Wireless Cable. Wireless and home phone, no Internet, Cable on Sundays only. Wireless Teletext with simultaneous translation to and from Lithuanian.
Been there, wandered through that. It’s as though they commanded the designer: “We want you to make this exactly like our voicemail, only in pictures.”