EarthLink sends along this little pleasantry:
We’re writing to let you know that your prepaid EarthLink service term will soon expire.
If you’d like to prepay for another term and continue to enjoy a special discounted rate, just contact a friendly Live Chat representative at:
Or you can call us at [number redacted].
For your protection, please do not send us payment information by email.
Please note: if you do not set up a new prepay term your account will be automatically switched to a monthly billing plan. This will ensure your EarthLink service goes uninterrupted.
I’m pretty sure if Dale Carnegie were running an ISP, he wouldn’t run it this way.
I went through this once before. The friendly Live Chat representative has evidently been tasked with “Sell more services or else.” There’s no other reason why a routine which takes a matter of seconds how hard is it to change an expiration date? ends up sucking twenty minutes out of the day. This is one of those cases where it’s worth $14 just to avoid talking to someone.