It is said that 20 percent of the customers cause 80 percent of the work, and where I work it’s more like 13/87. There is, of course, nothing that can be done about it.
Or is there?
Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.
Therefore, after careful consideration, the decision has been made to terminate your wireless service agreement effective July 30, 2007. This will allow you to pursue and engage with another wireless carrier.
There’s a simulated buckpass here, in the form of the passive voice “the decision has been made” rather than “we have decided” but otherwise this is the sort of thing I would love to do to certain of our stragglers: “You are causing us more trouble than you are worth. Go away.”
I expect Sprint will be reviled for this action, if only because it’s shown up on Consumerist, where denouncing Evil Corporations is a way of life, but in my capacity as a person who (1) doesn’t make incessant demands of the firms from whom I buy service and (2) has to put up with an amazing number of people who do, I’m giving them somewhere around 2.25 cheers.