Integris Health, the biggest hospital in town, and Blue Cross/Blue Shield, the only insurer left in the federal insurance exchange for this state, were on the outs. Shortly before the pertinent contracts ran out, they kissed and made up.
Yesterday, I got a letter from Integris, signed by CEO Bruce Lawrence, to this effect:
I sincerely apologize for any frustration, inconvenience or concern you experienced during these contract negotiations. Our intent was to negotiate an agreement that would allow Integris to continue to offer the critical services not offered elsewhere in Oklahoma … service you or a family member may need some day. Although we tried to be as reassuring as possible during this process, we recognize the uncertainty the negotiations may have caused you.
Well, yeah, considering the war of words was fought largely in local media, with FUD as ammunition. To bolster that impression, here’s Mr Lawrence again:
I truly appreciate those of you who made phone calls to Blue Cross on our behalf; your efforts made a significant impact.
Of course, this has been the guiding principle of high-zoot health care since the invention of the phrase “Ask your doctor if [hyperexpensive new drug] is right for you.”