Feedback looped

You may have seen this item from my tweetstream last night:

This was slightly disguised. In fact, the range was 1 to 5, and what I handed out was a 2; Walmart botched up my grocery order even worse than the original offense of taking 62 minutes to bring it out. The Web form asked for details, to which I responded:

It makes no sense to replace a fudge brownie from The Bakery with a box of Duncan Hines. And whatever the worth of Sam’s Cola, it was not what I ordered. Neither of these were indicated as substitutions.

This was about 7 pm. By 8, I assume heads were rolling; by 9, they’d issued a credit to my Visa card.

Customer service, folks. This is how it’s done. And that’s what I told them on their customer-service survey around 10.





3 comments »

  1. fillyjonk »

    10 February 2018 · 12:45 pm

    Wow. Wal-mart giving good customer service? They need to send one of the folks from your store down to edumacate the ones at the one in my town.

    the local store, its customer-service seems to be founded on the principle of “Dumb looks are still free.”

  2. McGehee »

    10 February 2018 · 1:44 pm

    Charles, I’m thinking you could convince the post office to change a route, and win an argument with the DMV.

  3. Holly H »

    12 February 2018 · 8:28 am

    Huh? What’s happened to our Walmart? Shockingly-refreshing.

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