You may have seen this item from my tweetstream last night:
It was weirdly satisfying to fill in one of those surveys where they beg for 10 out of 10 with a whole column of threes.
— Charles G Hill (@dustbury) February 10, 2018
This was slightly disguised. In fact, the range was 1 to 5, and what I handed out was a 2; Walmart botched up my grocery order even worse than the original offense of taking 62 minutes to bring it out. The Web form asked for details, to which I responded:
It makes no sense to replace a fudge brownie from The Bakery with a box of Duncan Hines. And whatever the worth of Sam’s Cola, it was not what I ordered. Neither of these were indicated as substitutions.
This was about 7 pm. By 8, I assume heads were rolling; by 9, they’d issued a credit to my Visa card.
Customer service, folks. This is how it’s done. And that’s what I told them on their customer-service survey around 10.