BReachwood 4-5789

I keep my cell phone off during the workday, partly because I don’t want to be bothered, but mostly because my office is basically a Faraday cage in a trench, and if I can get a bar and a half, it’s damned near miraculous. On the way out the door, I was able to retrieve a text message from the wireless company, which was an SMS-sized version of this:

Out of an abundance of caution, we wanted to let you know about an incident that we recently handled that may have impacted some of your personal information.

On August 20, our cyber-security team discovered and shut down an unauthorized access to certain information, including yours, and we promptly reported it to authorities. None of your financial data (including credit card information) or social security numbers were involved, and no passwords were compromised. However, you should know that some of your personal information may have been exposed, which may have included one or more of the following: name, billing zip code, phone number, email address, account number and account type (prepaid or postpaid).

On the upside, they’ve proclaimed their willingness to talk to customers about it:

If you have questions about this incident or your account, please contact Customer Care at your convenience. If you are a T-Mobile customer, you can dial 611, use two-way messaging on MyT-Mobile.com, the T-Mobile App, or iMessage through Apple Business Chat. You can also request a call back or schedule a time for your Team of Experts to call you through both the T-Mobile App and MyT-Mobile.com. If you are a T-Mobile For Business or Metro PCS customer, just dial 611 from your mobile phone.

Still, that’s a hell of a thing to find out on a Friday afternoon, while I’m gliding my way into Don’t-Give-A-Flip Mode.

3 comments »

  1. fillyjonk »

    24 August 2018 · 7:04 pm

    Yup, driving home they mentioned it on the news I was listening to. Of course, in the Stupid Clickbait Mode we are now in, they buried the lede of WHICH company, so people would keep listening to the ads coming up next.

    (I still have US Cellular, so thus far, have been unaffected. Thus far. I expect eventually to be affected,, that’s how these things go)

  2. In The Mailbox: 08.24.18 : The Other McCain »

    24 August 2018 · 10:18 pm

    […] Dustbury: BReachwood 4-5789 […]

  3. McGehee »

    25 August 2018 · 7:47 am

    No such notification for me.

    Yet.

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