None of that fancy-schmancy infotainment equipment for you, Mr. Jag Buyer:
It looks as if certain 2019 model year Jaguar E-Pace crossovers have left the factory improperly equipped. Back in November, an owner created an account on the EPaceForum to share their experience. According to the posting, the E-Pace arrived with some features missing. Functions like navigation, WiFi, live weather and sports updates, Apple CarPlay, and Android Auto were all absent.
Software update, right? Wrong:
The poster said they were swiftly contacted by Jaguar Land Rover and their dealer, only to be told what they already knew: that their vehicle left the factory missing the “InControl Pack and Smart Settings” that make these systems functional.
Worse still, JLR said nothing could be done about it.
No, really, they said that:
“A small quantity of cars left the UK without the Connect Pro Pack — this includes functionality for features like InControl Pro Services, WiFi HotSpot and Smart Settings — which are required for Apple Car Play and Android Auto to function correctly,” a JLR spokesperson explained. “Adding this pack is not something that can be retrofitted, so the decision has been made to proactively communicate this to potential buyers (of vehicles at retailers) and offer a $600 credit in lieu of the content.’
“We’re sorry your milk was sour. Please accept this coupon for 50 cents off your favorite brand of American processed cheese food.”
How about No? Does No work for you?