We don’t want to talk to you

The message on the Web site was clear enough: this prescription order is delayed, please call us at [the usual number].

Well, apparently you can’t do that anymore. Through last month, if you dialed up Walgreens, you got five choices, and just about anything you’d want to talk to them about fit neatly into one of those five. Not anymore. They’ve gone to one of those nauseatingly chirpy conversational speech boxes that automatically assumes you’re in the fourth grade — but which can’t comprehend anything that doesn’t match up with its prepared scripts.

I fought with this thing for a while, and finally filed this:

@WAGSocialCare was happy to commiserate with your humble narrator, but didn’t go much beyond that. So the next day, I went back to the Web site and engaged the Live Chat person, who couldn’t find any record of that order.

One hand, it’s clear, can’t tell what the other is doing.

2 comments

  1. Roy »

    26 May 2019 · 11:29 am

    Lots of companies talk customer service. Very few of them actually walk customer service.

  2. McGehee »

    26 May 2019 · 11:39 am

    There is a difference between serving the customer, and servicing him.

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