Yesterday I got online to pay my utility bills (I’ve become a paperless kind of gal) and got pretty cranky when my AT&T bill had an extra $36.99 on it. This month is tight as hell as I’ve mentioned here. I paid the damned bill in bad humor and after I paid the others, I got on the phone to AT&T and hollered about the extra charges. It turns out that they were bogus charges was from a “crammer” and AT&T knows all about them.
And when I called the numbers for the offender that the CSR gave me, I was told that someone gave my phone number and name to get email and fax service. I asked what address they gave and was told that she couldn’t give me that. She got an earful as y’all can well believe. She finally gave me the confirmation numbers I needed for AT&T to take them off my bill. I called AT&T back and gave them the info and asked more questions. She credited the $36.99 and told me to report it as identity theft.
Kay says “their corporate officers should be jailed.” I think “castrated with a dull spoon” is more like it.