Several times a week, I hear from people who would cut off one arm rather than visit an actual auto dealer. This is not one of them:
[T]he mechanics they have — or at least the “customer facing” guys — seem to be pretty good and pretty professional. (The guy I worked with was “Freddie” but I am guessing that wasn’t his actual given name but a name he adopted so Americans can pronounce it). But anyway: would definitely use again. They may be a bit more expensive than the budget places but based on some stuff people have said about the budget places in town, I don’t trust those, and I figure if these guys are at least operating under the Ford flag, if they donk something up, Ford will expect them to make it right.
Rather a lot of the dealerphobes don’t even trust the budget places in town; they throw themselves at the mercy of the message boards, pleading for assistance, and then hunt up YouTube for a how-to, as though they have the slightest idea what they’re watching. Alternatively, they run to AutoZone to get codes pulled for free, and then start stocking up on any parts mentioned or even suggested, because they’d rather throw $600 worth of parts at a problem than spend $125 on a proper diagnostic.